Frequently Asked Questions

Everything you need to know about shopping with ArcShop.

How long will it take to receive my order?

Standard shipping typically takes 3-7 business days within the continental US. Express shipping options are available at checkout if you need your items sooner.

What is your return policy for fashion items?

We offer a 30-day return window for all unworn items with original tags attached. Please ensure the garments are free of makeup stains or perfumes to qualify for a full refund.

How do I know which size to choose?

Each product page features a detailed 'Size Guide' button. We recommend measuring yourself and comparing it to our chart, as sizing can vary between different cuts and styles.

Do you ship internationally?

Yes, ArcShop ships to over 50 countries worldwide. International delivery times vary by location, typically ranging from 10-21 business days.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and 'Buy Now, Pay Later' options like Klarna and Afterpay.

How can I track my package?

Once your order ships, you will receive an email with a tracking number and a link to our tracking portal where you can monitor your delivery in real-time.